If you cannot collect your costume in person, please take the time to let us know who will be collecting on your behalf.
This will ensure a quick and smooth collection process.
If someone is collecting your costume on your behalf, please follow these steps:
- Log into your account on our new Masquerader Xperience App.
- Click ‘Schedule’ and select an available appointment.
- Check ‘No’ when asked if you are personally collecting your costume.
- Enter the name of the person who will be collecting on your behalf. Click ‘Submit’.
- Ask the person to visit the Distribution Centre on your selected date & time and walk with a valid form of their own photo ID as well as the barcode you will receive in the app.